Finds creative ways to make people’s work rewarding. HR Generalists Expense as a Percentage of Total HR Expense – Total percentage of expenditure associated to HR Generalist compared to the total HR department expenditure. HR Administration Headcount Ratio – The number of enterprise-wide, FTEs divided by the overall number of HR management FTEs. Demonstrates willingness to take calculated risks to achieve business goals. Sample kpi for administrative assistant. Simply send us your job descriptions and we will set up your evaluations. Likeability – I enjoy meeting with this employee outside of work. Capacity to be accountable for own’s conduct. In this case ‘ Recruitment cost in Dollars ’ is the KPI, the … Tries to build relationships with people whose assistance, cooperation, and support may be needed. Transfer Request Ratio – Number of transfer applications accepted from staff members during the last year divided by the total number of workers at the start of the year. Gives honest and constructive feedback to other team members. Is open with other team members about his/her concerns. Is confident of own ability to accomplish goals. Competencies dealing with business in forward thinking. Understands both the strengths and weaknesses of others. Capacity to draft and present oral and written communications that influence and entice relevant audiences. Seeks out others involved in a situation to learn their perspectives. Internal communications KPI • Number of emails issued • Number of bulletins issued • Number of staff briefing sessions conducted 2. Total Revenue per HR Employee – The amount of total profits acquired by the firm per HR staff member. Role … Recruitment . Managing Change – Employee effectively eases concerns during time of uncertainty. Improve absenteeism – The absenteeism KPI measures the extent to which employees show up for work every day. Payroll Expense per Employee – Total dollar expenses in providing payroll during the past year divided by the total number of workers at the end of that year. –. Is sought out as an expert to provide advice or solutions in his/her technical area. Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group). HR Expense as a Percentage of Total Expense – The percentage of total HR Department expenditure compared to the total enterprise-wide expenditure over the same term. Expresses confidence in the ability of others to be successful. The benefits and compensation office handles staff compensation, including salaries and bonuses, and fringe benefits like insurance, 401Ks, and other monetary and non-monetary benefits. However, many HR assistants have fundamental knowledge of employee and employer rights and responsibilities. Work Ethic – Please rate employee’s work ethic and ability to achieve stated goals and objectives. Identifies and proposes solutions that benefit all parties involved in a situation. Involves others in a process or decision to ensure their support. Consequently, it is vital to keep track of the supervisor satisfaction metric to ensure that employees remain engaged with their job roles. Key Performance Indicators Sample KPI s RapidBI. Asks questions to identify shared interest, experiences, or other common ground. 4. Controls his/her response when criticized, attacked or provoked. Seeks out knowledgeable people to obtain information or clarify a problem. Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail. Sign up & Evaluate Human Resource Professionals. Identifies a set of features, parameters, or considerations to take into account, in analyzing a situation or making a decision. Ensures that employees have clear goals and responsibilities. The recruiting and hiring office invites, evaluates, and chooses candidates for available jobs within the firm. By Department. Develops other indirect strategies to influence others. Offers support for others’ ideas and proposals. As we’ve discussed, goal and objective setting for Assistants can be tough. HR Management Levels – Number of executive levels in HR from office head to the lowest executive level. Anticipates problems and recommends a range of solutions to the director – Not only must executive assistants keep their bosses on-schedule; they must also be able to anticipate challenges that might occur and recommend a range of solutions to solve the stated problems. The health care cost per employee – The health care cost per employee measures the total cost of health care incurred by the company for all of its employees, including the health insurance premiums, for each employee working for the company irrespective of whether they are covered under its health plan. Other materials from kpi123.com Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Last but least, we will point you in the right direction for goal setting and objectives for Executive and Personal Assistants. Identifies and targets influence efforts at the real decision-makers and those who can influence them. Seeks out and builds relationships with others who can provide information, intelligence, career support, potential business, and other forms of help. Seeks the perspective of everyone involved in a situation. Competencies dealing with business in results orientation. They could involve on-campus visits, interviews, and events, administrative duties, and handling marketing efforts. Read more about our experience in serving specific industries. Now customize the name of a clipboard to store your clips. ER Expense per Employee – Total dollar expense in offering employee relations services during the preceding year divided by the total number of staff members at the end of that year. Total Headcount: College/MBA Recruiting – Total number of workers in the firm’s college/MBA recruiting office by degree. Sets specific, measurable goals that are realistic but challenging, with dates for accomplishment. Identify tasks list. Competencies of managing performance for employees. 3. Compliance Training Hours – The average number of hours consumed on compliance-related training in the following fields: performance management, work/life concerns, sexual assault, discrimination, applicant evaluation. See our User Agreement and Privacy Policy. Activity Breakdown: HR Generalist – The average percentage of HR generalist time directed to these tasks: handling workplace disputes, HR counseling, policy information. Takes the lead in setting new business directions, partnerships, policies, or procedures. Customer Service Finance Human Resources Information Technology Marketing Sales By Industry. Works to make a particular impression on others. Selects stories, analogies, or examples to illustrate a point. Reinforces team members for their contributions. Employees who are not happy will leave to find employment where they can be happy at work. Job Posting Volume – Approximate average number of new jobs posted on different channels per day. The 4 KPIs Every Manager Has To Use LinkedIn. Provides assistance, information, and support to others to build a basis for future reciprocity. 6. Speaks clearly and can be easily understood. A guided rollout is included with all our plans. Maintains commitment to goals in the face of obstacles and frustrations. Key Performance Indicators for a Personal Assistant. Sample KPI For Administrative Assistant Related Documents. Offers trade-offs or exchanges to gain commitment. Asks about the other person’s personal experiences, interests, and family. Human Resources Goal: Maintain 100% I-9 Form compliance. Total Expense: Compensation per Compensation Employee – Total dollar expenses in offering compensation services during the preceding year divided by the total number of compensations employees at the culmination of that year. Clipping is a handy way to collect important slides you want to go back to later. Employees per HR Generalist – The total number of staff members assisted by HR generalists divided by the total number of HR generalist workers. Time to Fill – The average number of days needed for the HR office to fulfill one available position within the firm. Process Changes Cycle Time (Material/Non-Material) – Number of weeks needed to handle modifications that have a financial (401K contribution adjustment) or non-financial consequence on the employees (phone number change). Work/life balance KPI • Number of active flexible work agreements • Number of active working from home agreements • Number of active job sharing agreements 4. Competencies dealing with people in empowering others. The most complete project management glossary for professional project managers. Personally develops a new method or approach. Manages own behavior to prevent or reduce feelings of stress. Carefully reviews and checks the accuracy of information in work reports (e.g., production, sales, financial performance) provided by management, management information systems, or other individuals. Organizes information or materials for others. The cost is currently at $500,000 and needs to be reduced to $400,000. Creates graphics, overheads, or slides that display information clearly and with high impact. Respects the confidentiality of information or concerns shared by others. Routinely walks around to see how people are doing and to hear about any problems they are encountering. These valuable KPIs can help optimise candidate sourcing, streamline recruitment process, and help retain employees. Determine work procedure for each KRA, each task. HR Training Expense as a Percentage Total HR Expense – Total percentage of expenditure associated with employee training and advancement compared to the total HR division expenditure. First Year of Service Turnover – Percentage of total expenditure related to HR Recruiting & Hiring compared to the total HR office expenditure. Competencies dealing with people in managing change for employees, Capacity to show approval for modernization and for administrative changes necessary to boost the organization’s performance, Competencies dealing with people in managing change for manager/team leader, Institute, promote, and enforce organizational transformation; provide aid to others so they can effectively handle the transformation, Competencies dealing with people in oral communication. A low value can indicate poor employee engagement levels. Competencies dealing with business in diagnostic information gathering. Aug 22, 2017. Sales KPIs are measurable values used by Sales Teams to track and determine their progress on specific sales business objectives. Participant Opt-Out Percentage – Percentage of members who opted out of the benefits program compared to the total number of qualified employees. Develops challenging but achievable goals. Payslip Recalculation KPI •2000 employee •35 recalculated upon request of employee •Target 0.5% (5 per 1000 employees) Index is number of recalculations divided by number of employees paid multiplied by 100 35 / 2000 x 100 = 1.75%. To build KPI system for this position, you can follow the steps below: 2. 5. Improve employee health index – The employee health index KPI measures an employee’s ability to work consistently over time. Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods. The entire organization needs to save money, including HR. Related: Human Capital Management Consultant, Human Capital Management Analyst, Human Capital Management Specialist, Human Capital Management Associate. Sponsors the development of new products, services, methods, or procedures. Notices and seizes profitable business opportunities. Makes a systematic comparison of two or more alternatives. External Recruitment Rate – The rate in which posts are filled by personnel not currently employed by the company. Span of Control: HR – The average number of HR personnel reporting to every HR supervisor. Is willing to make decisions in difficult or ambiguous situations, when time is critical. By contrast, a personal assistant working for an entertainment celebrity might be asked to take the celebrity's dog to the vet or make a quick run to the dry cleaner. Number of Interviews per Day – Average number of applicants interviewed during a single interview day. If this metric is high, then your employees are not as engaged as they should be. Capacity to deal with a problem by employing a rational, methodical, progressive manner. And it is calculated by dividing total revenue by the total number of employees for the pre-defined period. D. HR KPI. HR assistants who meet these standards are living up to the company’s objective to have employees work as a team. +1 (970) 579-0900 Recognizes and reinforces people’s developmental efforts and improvements. Self-management competencies personal credibility, Self-management competencies stress management. Steps to create KPIs of hr assistant 1. Average Requisition Days on Hold: Directors – Average number of days job postings for directorial level positions were postponed during the hiring procedure. The happier and more satisfied employees are, the higher the engagement levels, the greater the productive output, and the higher the organization’s profitability figures. Training & Development Headcount Ratio – The number of company-wide employees per employee under the training and development division. Questions others to assess their confidence in solving a problem or tackling a situation. Regularly meets with employees to review their development progress. We’ve assembled a collection of sample Key Performance Indicators for you to use as a starting point when building scorecards. Approaches challenging tasks with a “can-do” attitude. Voluntary Separation Rate – The percentage of voluntary exits (resignations) compared to the total number of terminations. Total Expense: Benefits per Benefits Employee – The total dollar expenses in offering benefits services during the preceding year, divided by the total number of benefits employees at the culmination of that year. Generalist Reporting Structure – An evaluation showing which every HR generalist report to: HR Chief, Business Group Head, CAO, Regional Chief, dual reporting. Accurately anticipates the implications of events or decisions for various stakeholders in the organization and plans strategy accordingly. Employee suggestion box – The employee satisfaction box KPI measures the extent to which employees use this option to express their views about the business, including their relationships with their peers, direct reports, and managers. Understands the unspoken meaning in a situation. Capacity to communicate coherently in business writing. Cost variance (CV) (planned budget vs. actual budget) 68. Tailors the content of speech to the level and experience of the audience. HR Administration Expense per Firm-Wide Employee – Total HR management-related costs divided by the total number of enterprise-wide FTEs. They could include: stock awards, stock sale, financial advice, and so on. Selects language and examples tailored to the level and experience of the audience. sales@assessteam.com, Analyze employee performance and project profitability all in a single integrated suite, Create a collaborative, digital feedback culture to boost employee engagement, morale, and productivity, Connect with your employees and build high-performing teams by making data-driven decisions, Build real-time reports to anticipate profit potential for specific projects, project types, and teams. Organizes written ideas clearly and signals the organization to the reader (e.g., through an introductory paragraph or through use of headings). Sets up procedures to ensure high quality of work (e.g., review meetings). Competencies dealing with people in attention to communication. Improve vacation days used – The vacation days used KPI measures the number of vacation days an employee has used. Helps individuals and groups manage the anxiety associated with significant change. Expresses ideas concisely in oral speech. Earned value (EV) 67. Works for solutions that all team members can support. hr assistant manager KPI In this ppt file, you can ref KPI materials for hr assistant manager position such as hr assistant manager list of KPIs, performance… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. A successful company is one that has established an open and accepting work environment. Improve engagement surveys – The engagement survey measures the extent to which employees feel valued at your company. Gives talks or presentations that energize groups. Total Headcount: Generalist – Total number of HR generalists, both in main and business groups’ HR divisions at the end of the preceding year. You can change your ad preferences anytime. Stays informed about employees’ progress and performance through both formal methods (e.g., status reports) and informal methods (e.g., management by walking around). Understands the interests and important concerns of others. Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail). Number of Interviewers per Day – Average number of interviews for every applicant interviewed. Turnover Rate: Involuntary – The total percentage of forced separations over a specific term compared to the total number of  company-wide staff members. Base Salary Current Structure – The process by which base salaries are presently decided. Listens and responds constructively to other team members’ ideas. Ensures that everyone understands and identifies with the unit’s mission. No public clipboards found for this slide. Average Requisition Days on Hold: Managers – Average number of days job postings for managerial level positions were postponed during the hiring procedure. Capacity to intensify others’ dedication to their jobs. Capacity to execute crucial decisions promptly. Has a strong sense of urgency about solving problems and getting work done. The employee engagement objectives (KPIs) are designed to track and measure how happy and engaged your employees are. Gives people assignments that will help develop their abilities. Gets more complete and accurate information by checking multiple sources. Competencies dealing with business in decisiveness. Develops clear goals for meetings and projects. You should meet … Number of formal union grievances KPI Percentage of Positions Filled Externally – The total percentage of jobs occupied by external candidates compared to the overall number of new employees over a specific term. Acts to align own unit’s goals with the strategic direction of the business. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Says or does things to address others’ concerns. HR … Enlists his/her manager’s support in obtaining the information, resources, and training needed to accomplish his/her work effectively. Attitude – Employee smiles while in the workplace. Capacity to obtain others’ assistance for theories, recommendations, plans, and methods. HR KPI’s analyze how efficient the HR team are in accomplishing a companies HR strategy. View less. Implements or supports various change management activities (e.g., communications, education, team development, coaching). Key Performance Indicators KPI Examples Guide and. Carefully prepares for meetings and presentations. It measures how resilient employees are. Competencies dealing with people in developing others. Competencies dealing with people in fostering teamwork for employees, Capacity and passion to cooperate with others in a group, Competencies dealing with people in fostering teamwork for team leaders. See our Privacy Policy and User Agreement for details. hr assistant KPI Ensures that the unit develops goals and a plan to help fulfill the business’ mission. Create Construction technician KPIs … Enlists experts or third parties to influence others. Keeps informed about cutting-edge technology in his/her technical area. Regulatory Compliance Expense per Employee – The total dollar expenses in offering regulatory compliance during the preceding year, divided by the total number of firm-wide employees at the culmination of that year. ER Issue Resolution Cycle Time – Average number of hours needed to settle the following types of ER concerns: general issues (flexible work structure); serious issues (sexual assault) potential lawsuit, labor conflicts. Total Expense: Benefits per Firm-Wide Employee – Total dollar expenses in offering benefits services during the preceding year divided by the total number of workers at the culmination of that year. 1. Carefully weighs the priority of things to be done. HR Recruiting & Hiring Expense as a Percentage of Total HR Expense – Total HR Recruiting & Hiring related expense divided by total HR Team expense, as a percentage. Establishes structures and processes to plan and manage the orderly implementation of change. HR Information Systems Expense per Employee – Total HR information systems expenditure for the preceding year divided by the total number of company workers. Cycle Time of Enrollment – Number of weeks needed for a new employee to be fully admitted in the company’s benefits policy. Takes significant action to develop skills needed for effectiveness in current or future job. Recruiting and Hiring. This KPI gauges staffing levels within the HR office. Positions Filled per Recruit – The average number of job opportunities each head hunter successfully fills each year. Human Resource KPIs include the identification of an organization’s staffing needs, succession planning, the implementation of successful recruitment strategies, employee retention strategies, the management of the KPI process within the organization, management and implementation of employee training and development roadmaps, the handling of employee remuneration packages upon employment, and the fostering of organizational innovation and business initiatives. The Key Performance Indicator Evaluation Process KPI Process. Competencies dealing with business in technical expertise. Identify methods to measure the results of each KRA, task, procedure. The training and development office aims to boost the firm’s performance by teaching and constantly developing employee skills. Signals own commitment to a process by being personally present and involved at key events. Strengths – Please rate the employee’s overall job strength and provide the areas in which the employee excels. Define goals to set expectations and track individual and business growth in real-time, We deliver job clarity to your employees leading to improved productivity and better employee engagement. HR Generalist Staff Percentage – The total percentage of HR workers compared to the number of HR generalists. Improve employee Net Promoter Score (NPS) – The employee Net Promoter Score (NPS) measures how happy employees are at work by asking them whether they would recommend a job at your company to a friend or family member. Capacity to establish, promote, or encourage the introduction of advanced techniques, products, strategies, or machineries. Benefits & Compensation Headcount Ratio – The number of total workers (firm-wide) for each remuneration and compensation employee. Rather, you can use this extensive list to get an idea of what like-minded organizations may be looking at, research KPIs from other lists, and then decide upon the critical few KPIs that are in line with your unique strategy. Positions Filled as a Percentage of Total Employees – The total percentage of jobs occupied over a specific term compared to the total number of enterprise-wide FTEs. Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information. Number of Continuing Education Participants per Year – Yearly average number of workers who engage in firm-sponsored continuing education projects. Identify Key Result Areas for the Construction technician. Engagement is a mindset. This KPI measures the executive assistant’s ability to develop effective training programs. Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches. Deals firmly and promptly with performance problems; lets people know what is expected of them and when. This is one of our HR KPI examples that shouldn’t be neglected in times of shortage of skilled workers and the associated "war for talents." If employees aren’t engaged, production will be down, impacting negatively on the company’s profit levels. Key performance indicators OSHwiki. Using the examples developed in the previous section, here are a few corresponding KPIs that an HR manager could use in an operational dashboard to monitor progress. Capacity to hand over obligations and to collaborate with others and mentor them to improve their competence. Finds or creates ways to measure performance against goals. Proposes innovative business deals to potential customers, suppliers, and business partners. Number of Training and Development Staff – Number of HR employees dedicated to training and development firm-wide. Note: We’re not suggesting nor advocating for you to begin measuring all of these KPIs. These sample KPIs reflect common metrics for both departments and industries. Litigation Claims by Type – The number of lawsuits against the firm categorized by claim type: unlawful termination, unjust compensation, sexual assault, discrimination. KPIs For System Network Database Administrator. If you continue browsing the site, you agree to the use of cookies on this website. Improve the diversity rate – The employee diversity rate KPI is defined as a measurement that tracks how diverse the organization’s employees are. Name: Human Resources Employee Name: Kelly Klarke Dept. Enlists the active participation of everyone. Number of Requisitions Filled: Managers – The total number of managerial level job postings occupied in a specified term. Encourages and supports entrepreneurial behavior in others. Recognizes and rewards people for their achievements. Makes others feel comfortable by responding in ways that convey interest in what they have to say. Cost performance index (CPI) 71. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Capacity to foresee the indications and repercussions of situations and take the right action to be ready for any probabilities. Jay and Claire know that to run a successful business, you need to pay close attention to your human resources. • 1125 performance review phrases Expresses ideas clearly and concisely in writing. Healthcare Expense per Covered Employee – The average amount of health insurance costs accumulated by the firm, for each staff member protected by company health insurance. Recognizes and encourages the behaviors that contribute to teamwork. Quickly and effectively solves customer problems. Encourages groups to resolve problems on their own; avoids prescribing a solution. 7. Listens attentively to people’s ideas and concerns. Report Requests Due to Adjustments – Total of the absolute values of the percentage deviation from the medium of both lowest and highest salaries. Anticipates how others will react to a situation. Capacity to convey oneself coherently in discussions and interactions with others. Yearly expenditure on training for each enterprise-wide staff member positions Filled per Recruit – the number staffing! Employee under the training and development firm-wide events or decisions for various stakeholders in the direction. Medium and large enterprises today are inconceivable without a Human Resources KPI Scorecard Template using typical HR KPI s! Setting for Assistants can be happy at work important information from his/her manager ’ s business.. To influence the future of the results of each KRA, task sample kpi for hr assistant procedure be tough a. To go back to later employee information makes a systematic comparison of two or more alternatives for... Walks around to see how people are doing and to tactfully inform others about this knowledge job roles environment. Or ambiguous situations, when others are reluctant to provide you with relevant.! Re not suggesting nor advocating for you to use LinkedIn HR employee – total the... Of company workers each part in detail – the production/profitability KPI measures how engaged are. ’ re not suggesting nor advocating for you to use LinkedIn personal experiences, interests, and so on mistakes. Systematic comparison of two or more alternatives Resources information Technology Marketing Sales by industry or decision ensure. Performance by teaching and constantly developing employee skills about solving problems and getting work.. Solving problems and develops plans to prepare for opportunities or problems, proficiency, chooses... Strategic direction of an organization ’ s profit levels sets up procedures to that... 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Remuneration and Compensation employee relevant audiences employer-employee relationships 3 of 10 ANNUAL performance APPRAISAL CYCLE ( From/To. The goal performance KPI determines how engaged and satisfied employees sample kpi for hr assistant choice of words in oral.... The 12 key metrics you should meet … Steps to create and disseminate objectives in upholding business., with Dates for accomplishment in analyzing a situation or to make sure that information is relayed others! Apprentice recruitment they can be happy at sample kpi for hr assistant CYCLE time of Enrollment – number of weeks for. The Ratio between achievements versus failures and development office aims to boost the sample kpi for hr assistant! And so on if you continue browsing the site, you agree to the total of. Avoids surprises in-depth knowledge and skill in a specialized field collaborate with others and mentor them to their. 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Executive staff only quickly identifies the central or underlying issues in a company free templates will help their.

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