Product/Service Questions … The answer is quite simple: ask them. Every question in your survey needs to support your main topic and contribute to the overall survey goal. If you want to obtain valuable feedback from your customers then you have to be asking them the right questions. Diving into customer satisfaction about your products and services can help you team spot areas of improvement and can help you improve overall customer retention. Some of the best organizations in the world know how to use customer satisfaction surveys to their advantage. Compared to products offered by our competitors, would you say that our product is: Will you use or purchase our product again? What was your reason for your visit to the website today? Real time, automated and robust enterprise survey software & tool to create surveys. Of course, it is slightly more complex than that. 5 examples of yes or no questions Were you satisfied with your experience today? When you contacted our customer service team, were all issues resolved to your complete satisfaction? Learn more about your product use patterns and if your customers have any suggestions. Which best describes your job role? Come up with new ideas – Sometimes, your customers’ feedback may help you glean new insights about the direction your business should be going on. What do you do better than your competitors? Collecting … How would you explain our product/service to a friend, family member or colleague? E.g., to find out more information, to purchase a product/service, to ask a question, etc. Yes, by the company or its representatives, Yes, by me or someone outside the company, No problems/No contact with customer service. We’re now going to go through the different types of customer satisfaction questions, along with how you can utilize them in your own survey. Find out what you could improve on – While receiving positive praise is great for an ego boost, constructive criticism is far more critical. Get the real picture: “Before using Customer Thermometer, if we ever Did the product … These sample product satisfaction survey questions are ready to be used in your online surveys… Firstly, it’s a significant morale boost for the team. We’ll also include a few of the best customer survey satisfaction templates to help you shape your own. You can use a student satisfaction survey to gauge and manage student expectations. Face to face surveys: If the majority of your customers are in one location then you may also consider face to face surveys. What you learn from a customer satisfaction questionnaire can help shape every aspect of your organization; whether that be fine-tuning the website, upgrading aspects of your products or services, or even providing better customer service. Finally, you’ll be given an option to add comments with their open-ended question. Sharing information isn't always … Surveys … While our pre-made template will give you a head start for setting up your customer satisfaction survey and can be used right out … E.g., Director, Manager, Marketing Executive, etc. This will give you a good idea of what kind of customer is most satisfied and which ones you need to work on. These guys have made it extremely easy for you to let them know how satisfied you were as a passenger, using a scale question in the form of stars. This works well in B2B industries and can be relatively low cost for most business types. Finally, if you want to glean the most information from your customer satisfaction survey, then you’re going to want to look into open-ended questions. Which features are most valuable to you? Again, this is an easy enough question for the respondent to answer and you may find that this kind of survey question has a better response rate than some of the others on our list. Who loves a long survey? Why spend the time putting together and then conducting the perfect customer satisfaction survey? SMS survey software and tool offers robust features to create, manage and deploy survey with utmost ease. Though you're welcome to continue on your mobile screen, we'd suggest a desktop or notebook experience for optimal results. The next time you receive an email asking for your feedback, take some time to look through the customer satisfaction survey you’ve received. This is a satisfaction survey question that can give you a clear indication of what you are doing is a reflection of customers’ needs or not. They work in a similar way to scale questions in that you’re offering a range of options for respondents to pick from; however, they can cover more detail than a simple 1-10 answer. Were you satisfied with your experience today? No one. How could we improve?’ If they answer 4-5, ask ‘What do you love about [product name]?’ collect data and analyze responses to get quick actionable insights. Know if customers are willing to recommend your product to others. Get real-time analysis for employee satisfaction, engagement, work culture and map your employee experience from onboarding to exit! If you’re looking for some inspiration then here are some of the best customer feedback templates that you can adapt for your own use. You can also use Customer Thermometer to build intelligent customer satisfaction surveys into your website and email. Using scale questions means you can aggregate scores to see how satisfied a wide range of customers are and they can be used for practically any aspect of the customer journey. The customer satisfaction survey at Uber works just like feedback, in the fact that you’re rating the driver and your experience. Perhaps your customers are looking for a product or service that you don’t do, but that would complement what you already offer. Explore the QuestionPro Poll Software - The World's leading Online Poll Maker & Creator. Get actionable insights with real-time and automated survey data collection and powerful analytics! You are also given an open-ended question and/or multiple choice questions if you feel like providing more information on your answer. Product Survey Questions Examples 1. The home sharing platform is quick to drop users an email once they have stayed somewhere; something you’ll often find in the travel industry. Sample Survey Questions That Go Beyond the Template. Did our product/service meet your expectations? Product survey samples are very crucial in the terms of marketing. Use the power of SMS to send surveys to your respondents at the click of a button. There are many different ways of conducting a customer satisfaction survey, types of feedback questions you can ask, and even methods of analyzing the data at the end. And offline data and analyze business surveys offer to enhance your shopping experience take some time to look through basics! Data based on the … product/service questions another easy way to analyze customer satisfaction survey is so touch. That is easy to analyze customer satisfaction survey at Uber works just like feedback, the... Email and multiple other options and start analyzing Poll results customer feels your... If customers are in one location then you may also consider face to face surveys quick data is... Screen, we 'd suggest a desktop or notebook experience for optimal results and powerful!! 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