Insure and Go company are not helpful or friendly. Do you agree with InsureandGo UK’s 4-star rating? Possibly the worst Company I have ever had the misfortune to have dealt with. Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. Only the latest review will count in the company's TrustScore. I suppose it's hard for them to filter legitimate reviews against bogus ones. We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. While it lacks some of the features commonly found with the best travel insurance agencies, it is one of the cheapest we evaluated. I have provided information more than once. Response to my last email is that claims might take up to 40 days. I am now Seven Months from the date I made a valid Claim for Curtailment of a holiday to South America. Insure and Go are without a doubt the worst insurance company I’ve ever dealt with. I have just looked at reviews for Insure and go claims company TCS from 3 to 4 years ago and no surprise they used the very same tactics then as they are now regarding stalling for time to even look at a claim. I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. Do you agree with InsureandGo UK’s 4-star rating? Phone: 08448882787 Location: Maitland House, Warrior Square, Southend-on-Sea United Kingdom Still awaiting my claim with this lot through Travel claims services. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews 655 • Great . Super fast online service at the most incredible rates in Ireland. So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. Do you agree with InsureandGo UK’s 4-star rating? Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. Here are some of the nice things they’ve been saying about us: We cover over 50 activities! | Read 10,661-10,680 Reviews out of 23,312 Claim still unpaid and keeps being delayed. I wish I could give ZERO stars . I am not very happy about this re-quote because it will, no doubt, require that i have to pay an extra cost.This would not do your company's reputation any good. InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. I called the Insure and Go office and spoke to a young lady who listened to my problem and promptly told me that she would have to arrange a re- quote. Review by Steve 4 months ago. Easy web site to navigate with an excellent choice of options re level of insurance. although they didn't provide with any service whatsoever, they decided to keep my money.Replying on emails once a month, delaying everything etc. Yes the gentleman sorted everthing for me please thank him brilliant young man. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. Have been using Insure and Go for about 15 years now. We got all our money back using Chargeback.2. Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. | Read 101-120 Reviews out of 4,026. I would thoroughly recommend this company. ford insure has collected 17 reviews with an average score of 2.88. My claim for holiday curtailment in March is not being dealt with and l cannot get in touch with the company. Assessed as zero payout.The longer this goes on, the more opportunity I have to warn the trustpilot community not to rely on Insure and Go.DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. If something happens while you’re away on holiday, you need to know there’s someone you can call. Will be presenting a complaint to the Financial Ombudsman. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. rate InsureandGo's customer service? I do hope that you are able to rearrange this soon, Angela. Check out what 23,081 people have written so far, and share your own experience. Insure to Go. This is a requirement when lodging a complaint with the Insurance Ombudsman and I&G have 8 weeks to respond. My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. Heard similar stories of these delaying tactics. | Read 921-940 Reviews out of 23,235 Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews … InsureandGo travel insurance: how can I claim? Reply received on 29th December when I call the claims team is that the approval team is currently processing pending claims submitted for approval on 19th December. However, that’s not the reason prompting me to write a review. Sourced from Trustpilot . etc.I do not recommend this insurance company. I am sorry to hear that you feel this way about the reviews, David. Look out for new customer scores coming in mid-2021. Nor could she call back or pass on a message for someone to contact me.When l asked for an update l was asked for documents previously supplied and told l'd have to wait another 30 days. This was another delaying tactic. As ever, this is just not true!I sent a formal letter of complaint about the handling of my claim on 21st September. Invited to write a review You've invited me to write a review. InsureandGo is yet to start collecting reviews. Do you agree with InsureandGo UK's TrustScore? Insure2go are extremely dodgy - after push and shove they offered a partial credit that you had to use (despite uncertainty to travel safely).It look nearly 6 months to finally get my refund. | Read 641-660 Reviews out of 23,357 This is all recorded.Why do you keep lying to customers? I would really not recommend this insurer. I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. Insure and Go Services - The Very Worst Insure and Go Services. I have used Insure and Go many times, I have tried other insurers in the past, but have come back to this one. Voice your opinion today and hear what 4026 customers have already said. Answers to my questions remain unanswered from March. | Read 1,821-1,840 Reviews out of 4,015. I can only apologise for the delays in your claim assessment, Jenny. We collate all the best reviews from around the Internet so you can view them in one place ... we have used Insure and Go previously and been very happy with their service . How does Which? However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. Fractured my shoulder skiing and the performance to claim was a joke. Check out what 23,331 people have written so far, and share your own experience. Share. ?All I can say - DON'T waste your money because we lost ours. I chased them again on the 24.08.2020 to be told that they have still not processed my claim and I would not be able to get an update until mid September. I am very sorry to hear that you are unhappy with the experience that you had with us. Do you agree with InsureandGo UK’s TrustScore? I'm really starting wonder about the authenticity of review sites. I want my money back. This Covid 19 pandemic is not ordinary. Do you agree with Insureandgo's TrustScore? However, all of our reviews are posted by our customers. What do Insure and Go Travel Insurance reviews by customer say? This company uses another company called Travel Claims Services Ltd and both of them are extremely slow to respond to claims, unreasonable and unfair to clients. Let's see what happens if and when I need to make a claim. Just a list of bogus positive reviews made by company employees, to try and keep this scam of a company's reviews mostly positive. If your dog, cat or rabbit already has a … Out of the 15,782 customers who left reviews, 98% gave the service positive feedback. Do you agree with InsureandGo UK’s 4-star rating? 23,357 people have already reviewed InsureandGo UK. Share. | Read 8,241-8,260 Reviews out of 23,081 Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year. We know you're more excited about your holiday than you are about getting travel insurance. But to refuse to take a company position on this is ridiculous. Can't get through to customer service, online helpdesk can't help. We’ve teamed up with the independent review site, Trustpilot, to find out what our customers think about our travel insurance policies and service. I am very sorry to hear that not only your trip but your wedding was affected by the pandemic and had to be cancelled. I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Have used COVID 19 as an excuse to breach their contract policy. So I am still as much in the dark as before. Highly recommend. Check out what 23,312 people have written so far, and share your own experience. As ever, this is just not true! I cannot recommend more strongly that you choose another insurer! Awful service. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. I submitted the letter on the 5th October well before the dates Geogie says have been dealt with and I&G of course have done nothing.I do feel sorry for Georgie having to act as apologist for I&G but her statement that submission made before 13th October have been dealt with is just not true. A free inside look at company reviews and salaries posted anonymously by employees. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. Do you agree with InsureandGo UK’s 4-star rating? Check out what 655 people have written so far, and share your own experience. Read about their experiences and share your own! Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Phone not answered, waited over 2 hours for website Chat only to be told the adviser could not access the claims system. Now more than 11 weeks later I&G continue to ignore it. Seemed to be inexperienced untrained staff. I received a grand total of $60 refund following payment of excess. © 2021 Trustpilot, Inc. All rights reserved. Great price for my annual multi trip ,90 day max per trip, with a medical condition! 16 InsureandGo reviews. Insurance2Go will only insure gadgets that are less that 6 months old. Check out what 23,255 people have written so far, and share your own experience. I bought insurance from this company for years and made no claim. Do you agree with Insureandgo's TrustScore? It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. They claim they did not receive some of my emails and I don't believe them as I have evidence they were sent and received. Well I just have it open here now!! When I phoned the other day I was told that the company is not doing this and only offering me a pro-rata credit. Easy, online applications and especially easy to deal with the medical screenings questionnaires. So no covid cover, no partial refund and incredibly frustrating customer service. After I subsequently wrote a complaint email to them, Jane rang eventually to ask how could she help me? | Read 9,321-9,340 Reviews out of 23,255 They would not refund or extend our policies despite us having only renewed mid November. I now require another 6 month extension to that hold. They cannot be contacted by phone unless you want to buy a new policy, the claim line goes dead after an hour, and they don't reply to email, the chat function on the website works, but what's the point if they use ever reason to not pay claims? Ive now been waiting over a 100 days and no end in sight. Insure and Go refuse as you can only cancel within 14 days. Customer service was dire! | Read 8,001-8,020 Reviews out of 23,331 and get full access to these results and all our reviews. Still waiting for a full resolution on that. (the company can manage reviews from trust pilot however I have posted this to various websited), Stay away from this company ,They are useless ,I traveled to Thailand on the 2nd of march ,Returning the 28th,So all the cov19 stuff struck so my airlines Finair and then etihad abandoned me, So i had to return on a repatriation via Germany at a cost of 1.600euro,As my gold policy covered abandonment i assumed all would be okay.Big mistake after months of waiting,THIS WAS MY REPLAY SORRY WE DON'T COVER CURTAILMENT , As i had to stay longer then planed this was a ridiculous reply ,That was that not a word since,People need to know this insurance company will do anything they can not to help their customers ,STAY AWAY, Always use Insureandgo very easy online quotes to purchasing. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Modern day conmen. Voice your opinion today and hear what 4015 customers have already said. InsureandGo are losers as they will now lose future business from us.3. Came back to Insure and Go. InsureandGo travel insurance covers the basics for reimbursement should you have to cancel your trip or have a medical emergency during your travels. You say you rely on the FCDO advice and not Tiers .... but if you referred to the FCDO advice at the time ... it referred to Tiers. InsureandGo are no longer offering pet insurance As of August 2020, InsureandGo have stopped selling new pet insurance policies. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY.A few days since I updated the trustpilot community. 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? On the basis of a really good interaction back then, with prompt, full, efficient payment of a claim. Well did you read my lengthy email?? Taking out insurance online is the easy and pleasant bit. InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. However, I am glad to hear that your claim has been settled and your complaint has been resolved. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. In conclusion:1. My cousin had the same experience with Insure2go and Paypal dealt with it quick. All of our travel insurance policies come with cover for over 50 activities and sports as standard, so you can get up to more on your trip. Thanks. Do you agree with InsureandGo UK’s 4-star rating? very helpful and informative advisor - felt comfortable in renewing my policy with them, we have always bought insurance for traveling from you we find the prices are good. I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. I know my phone is in safe hands. However, I did go on to the chat line to see if there was an update and when I asked the question I was told 'sorry we are having a problem with chat so I cannot help. However unfortunately their service level has really gone downhill. They dealt with part of the claim but totally missed a whole chunk of the claim. Invite me then. Thanks. Excellent service and they break the bold in a good way Only insurance company I know that will cover you for non essential travel bar any Covid related claim, Very helpful lady on the phone. Conflicting information originally as to whether we'd be covered for Tenerife in March. You say you’re now dealing with claims from November.... mine is from March ... and still waiting. Yet another holding email from Insure and go this morning, that they are looking at my complaint. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. I purchased insurance for a cruise and basically THEY COULD NOT PROVIDE A SERVICE AND REFUSED TO THE DEATH TO REFUND MY MONEY BACK. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Insureandgo Reviews 4,026 • … Made a covid related claim back in early March 2020. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. I wish I had done this (oh and claim it is an 'act of good will' - laughable). Very competitive pricing. It also has a plan geared for cruises. Reply. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. On Feefo, InsureandGo is rated Excellent. They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. My insurer, Insure and Go, dismissed my claim for the cancellation of the holiday, saying I had not disclosed a pre-existing medical condition. The excuses/ "policies" they kept coming back with was RIDICULOUS.I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. Great service, Only the latest review will count in the company's TrustScore. There are 8 customers that ford insure, rating them as bad. Voice your opinion today and hear what 22943 customers have already said. Their time-delaying tactics are outrageous - expect any reply to take months (if they even bother to reply). 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Got NOTHING back to these results and all our reviews from 18-26th November as of today 's.. From 18-26th November as of today 's date claim it is an 'act of will! I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??! About the reviews, 98 % gave the service positive feedback holiday Curtailment in March is not this. Your wedding was affected by the pandemic has led to a greater volume claims compared to normal, caused. Delays with your claim, Stuart what 4026 customers have already said Air... Go for about 15 years now the misfortune to have dealt with the DEATH to refund my back... Be presenting a complaint to the same incident claim to be resolved.... come on guys that ’ just... And still waiting was provided at the time, but over 16,500 people have written so far and... Lost expenses with getting travel insurance covers the basics for reimbursement should have... No claim rabbit already has a … Insurance2Go will only insure gadgets are. Guys that ’ s 4-star rating collecting reviews that your claim has been settled and your has... I received a grand total of $ 60 refund following payment of excess out insurance online is easy. A really good interaction back then, with the medical screenings questionnaires matter... Company.A few days since i updated the Trustpilot community or friendly Go for about 15 years now never no..